Outcast Watches Warranty & Return Policy
Your Outcast Watch timepiece is covered for a full 2-year limited warranty from the date of purchase under the terms and conditions of this warranty. Your Outcast watch winder is covered for a full 1-year limited warranty from the date of purchase under the terms and conditions of this warranty. The warranty covers material or workmanship under normal use and defects existing at the time of delivery. This warranty is void if damage to the watch has been caused by opening the case or repairs performed by unauthorized repair facilities. The warranty is not transferable.
Our warranty does not cover the following:
Normal wear, tear and aging.
Scratched Sapphire crystal.
Damage to any part of the watch resulting from abuse, lack of care, and general negligence.
Damage to any part of the winder resulting from abuse, lack of care, and general negligence.
Incorrect use of the watch.
Incorrect use of the winder.
Damage resulting from services or repairs or alterations beyond Outcast Watches.
Watches and winders may be returned within *15 days of purchase with proof of purchase, for a full refund minus shipping charges as long the watch has not been worn and is in the same, new, condition as sent from Outcast Watches. Worn and slightly used items cannot be returned.
For all warranty & return inquiries, please contact us at: email@example.com
Insuring your parcel and adequately protecting it during shipment is highly recommended. Outcast Watches is not responsible for product loss or damage during shipment. Do not include the original watch box when returning your timepiece for warranty repairs.
Once the item has reached Outcast Watches, please allow for a minimum of 10-15 business days for the funds to be credited to your account.
If you are unable to comply fully within the warranty and return policy, you may not be entitled to a full or partial refund.
- We use UPS and USPS for shipping to U.S. territories.
- For all international shipments, we ship via UPS. The customer is responsible for all tariffs, duties and VAT at delivery. We cannot accept international returns.
- Shipping is available only for physical addresses only—we cannot ship to P.O. Boxes.